Frequently Asked Questions and Answers
Where can I mail my payment?
Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307
(Be sure the policy number is on the check or money order)
Can I pay online?
Click here to pay using your Visa, MasterCard, or Bank Account.
I have my policy, and it says, “This is not a bill” When will I get a bill?
Generally, bills are mailed out 15 days before they are due. If you haven’t received a bill and your payment is due, please get in touch with our office.
I have a billing question. How do I go about getting it answered?
Please contact our office if you have a billing question. Click Here for ways to contact us.
How do I file a claim on my Travelers Insurance Company policy?
You have multiple ways you can report a new claim:
1. You can directly report the claim to Travelers through their claim reporting website.
2. You can directly report the claim to Travelers using their toll-free claim reporting number, 1-800-252-4633.
Where can I get my Travelers Insurance Company Automobile policy’s Auto Identification card(s)?
Replacement cards can only be obtained from our office. Click Here for ways to contact us.
We can provide these cards by US mail, fax, or email.
I need to make a change to my current Travelers policy. How do I go about doing that?
Does Travelers Insurance allow me to pay my insurance premiums by monthly bank draft?
I have misplaced my current policy. Where can I get a copy of my policy?
You can request a copy of your policy by contacting our office.
How long do I need to keep expired insurance policies?
If you have no claims, you only need to keep your current policy. If you have had a claim, you may want to keep a copy of the policy that covers the date of your loss until the claim has been settled. After that, you should only need your current policy.
I need to cancel my Travelers Insurance Company insurance policy. What do I need to do?
As your agent, we are required to send a cancellation request to Travelers, so you will need to sign a cancellation request form for us to send to them. Please contact our office. You can download a cancellation request to print, complete, and return to us to cancel a policy.
What other questions do you need to have answered?