Frequently Asked Questions and Answers
Where can I mail my payment?Ohio Casualty PO Box 5001 Hamilton OH 45012-5001
(be sure Policy number is on check or money order)
Can I pay online?
I have my policy and it says “this is not a bill”, when will I get a bill?
Generally bills are mailed out 15 days before they are due. If you haven’t received a bill and your payment is due, please contact our office.
I have a billing question. How do I go about getting it answered?
Please contact our office if you have a billing question.
I just had an auto accident or other claim. What should I do next?
1. You can contact our office.
2. You can direct report to Ohio Casualty by calling anytime 866.255.5530.
3. You can directly report the claim to Ohio Casualty through there claim reporting website.
Where can I get Auto Identification card(s) for my Ohio Casualty Insurance Company Automobile policy?
Replacement cards can only be obtained from our office. We can provide these cards to you by US MAIL, fax or email.
I need to make a change on my current Ohio Casualty policy. How do I go about doing that?
You can go to our website’s Customer Service page to complete a request for a home or auto change. You can also email our staff or contact our office.
Does Ohio Casualty Insurance allow me to pay my insurance premiums by monthly bank draft?
Yes. You will need to complete an authorization form, along with giving us a voided check on the account you wish to use for the bank draft. Click here to download that form. Please download the Ohio Casualty sign up form.
I have misplaced my current policy. Where can I get a copy of my policy?
You can request a copy of your policy by contacting our office.
How long do I need to keep expired insurance policies?
If you have not had any claims, then you only need to keep your current policy. If you have had a claim, then you may want to keep the copy of the policy that covers the date of your loss until the claim has been settled. After that you should only need your current policy.
I need to cancel my Ohio Casualty Insurance company insurance policy. What do I need to do?
We as your agent are required to send in a cancellation request to Ohio Casualty, so you will need to sign a cancellation request form for us to send to them. Please contact our office. You can download a cancellation request to print and complete and return to us to cancel a policy. Click here for a cancellation request form.
What other questions do you need to have answered?