Frequently Asked Questions and Answers
Where can I mail my payment?
P.O. Box 14599
Des Moines, IA 50306-3599 (be sure Policy number is on check or money order)
Can I pay online?
Yes. Click here to go to GuideOne’s website.
I have my policy and it says “this is not a bill”, when will I get a bill?
Generally bills are mailed out 15 days before they are due. If you haven’t received a bill and your payment is due, please contact our office.
I have a billing question. How do I go about getting it answered?
Please contact our office if you have a billing question. Click Here for ways to contact us.
I just had an auto accident or other claim. What should I do next?
1. Click HERE and go to GuideOne claim information webpage on what to do next.
2. If you are not comfortable with reporting online please Contact our office. Click for ways to contact our office.
How do I file a claim on my GuideOne Insurance company policy?
Report the loss to our office and we will forward the claim to GuideOne. If the claim is after hours and you feel you need immediate help you may call GuideOne direct at 888.748.4326.
Where can I get Auto Identification card(s) for my Guide One Automobile policy?
Replacement cards can only be obtained from our office. Click Here for ways to contact us. We can provide these cards to you by US MAIL, fax or email.
I need to make a change on my current Guide One policy. How do I go about doing that?
You can go to our website’s Customer Service page to complete a request for a home or auto change. You can also email our staff or call our office. Click for ways to contact our office.
Does Guide One allow me to pay my insurance premiums by monthly bank draft?
Yes. You will need to complete an authorization form, along with giving us a voided check on the account you wish to use for the bank draft. Click HERE to download the GuideOne form to setup monthly bank draft.
I have misplaced my current policy. Where can I get a copy of my policy?
You can request a copy of your policy by contacting our office.
How long do I need to keep expired insurance policies?
If you have not had any claims, then you only need to keep your current policy. If you have had a claim, then you may want to keep the copy of the policy that covers the date of your loss until the claim has been settled. After that you should only need your current policy.
I need to cancel my Guide One based insurance policy. What do I need to do?
We as your agent are required to send in a cancellation request to GuideOne, so you will need to sign a cancellation request form for us to send to them. Please contact our office. Click Here for ways to contact us. You can download a cancellation request to print and complete and return to us to cancel a policy. Click here for a cancellation request form.
Be sure to check out our agency blog at www.govaughn.com/blog